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General terms and conditions

Terms of Service

1. Scope

For all orders via our online shop, the following terms and conditions apply.

2. Contracting party, conclusion of contract

The purchase contract is concluded with Satfreax c / o SatKing GmbH.

The presentation of the products in the online shop is not a legally binding offer, but a non-binding online catalog. You can put our products initially without obligation in the cart and correct your input before submitting your binding order at any time, by providing this in the order process and use explained proofing tools. By clicking on the order button you place a binding order of the goods contained in the shopping cart. Confirmation of receipt of your order will be made by e-mail immediately after sending the order.

When the contract is concluded with us depends on the payment method chosen by you:

Cash on delivery, PayPal installment purchase

We accept your order by sending a declaration of acceptance in separate e-mail or by delivering the goods within two days.

Payment in advance

We accept your order by sending a declaration of acceptance in separate e-mail within two days, in which we give you our bank details.

PayPal, PayPal Express

In the order process you will be redirected to the website of the online provider PayPal. There you can enter your payment details and confirm the payment order to PayPal. After placing the order in the shop, we request PayPal to initiate the payment transaction and thereby accept your offer.

IMMEDIATELY transfer

After placing the order you will be redirected to the website of the online provider SOFORT Überweisung, where you confirm the payment order to SOFORT Überweisung. This is the contract with us.

Paydirekt

After placing the order, you will be redirected to the website of the online provider paydirekt, where you confirm the payment order to paydirekt. After placing the order we request paydirekt to initiate the payment transaction and thereby accept your offer.

Amazon Pay

In the ordering process you will be redirected to the website of the online provider Amazon before the end of the order process in our online shop. There you can choose the delivery address and payment method stored on Amazon and confirm the payment order to Amazon. Afterwards you will be redirected to our online shop, where you can complete the order process. After submitting the order, we will ask Amazon to initiate the payment transaction and thereby accept your offer.

3. Contract language, contract text storage

The languages available for the contract are German and English.

We save the contract text and send you the order data and our terms and conditions by e-mail. You can see the contract text in our customer login.

4. Delivery terms

In addition to the stated product prices shipping costs are added. You can find out more about the amount of shipping costs in the offers.

We only deliver in transit. Unfortunately, a self collection of the product is not possible.

5. Terms of payment

In our shop you can always use the following payment methods:

Payment in advance

When selecting the payment method in advance, we will give you our bank details in separate e-mail and deliver the goods after receipt of payment.

Cash on delivery

There are 7.00 Euro fees for the uniform fee for payments by cash on delivery.

PayPal, PayPal Express

In the order process you will be redirected to the website of the online provider PayPal. In order to pay the invoice amount via PayPal, you must be registered there or first register, legitimize with your access data and confirm the payment order to us. After placing the order in the shop, we request PayPal to initiate the payment transaction.
The payment transaction will be carried out automatically by PayPal immediately thereafter. You'll get more information during the ordering process.

IMMEDIATELY transfer

After placing the order you will be redirected to the website of the online provider SOFORT Überweisung. In order to be able to pay the invoice amount via SOFORT Überweisung, you must have an online banking account with PIN / TAN procedure activated for participation in SOFORT Überweisung, have your authorization and confirm the payment order to us. You'll get more information during the ordering process. The payment transaction will be carried out immediately after that by SOFORT Überweisung and your account will be debited.
There are plus 2.95 euros as costs.

Paydirekt

After placing the order you will be redirected to the website of the online provider paydirekt. In order to be able to pay the invoice amount via paydirekt, you must have an online banking account that has been activated for participation in paydirekt, be registered there or first register, legitimize with your access data and confirm the payment order to us.
Immediately after the order we request paydirekt to initiate the payment transaction. The payment transaction is carried out automatically by paydirekt. You'll get more information during the ordering process.
There are plus 2 percent of the purchase price as a cost.

Amazon Pay

In the ordering process you will be redirected to the website of the online provider Amazon before the end of the order process in our online shop. To be able to process the order process via Amazon and pay the invoice amount, you must be registered there or first register and legitimize with your access data. There you can choose the delivery address and payment method stored on Amazon, confirm the use of your data by Amazon and the payment order to us. Afterwards you will be redirected to our online shop, where you can complete the order process.
Immediately after the order, we request Amazon to initiate the payment transaction. The payment transaction will be performed automatically by Amazon. You'll get more information during the ordering process.

Hire-purchase

In cooperation with the online service provider PayPal, we offer you the option of installment purchase. Prerequisite is a successful address and credit check. For the payment processing apply - in addition to our terms and conditions - the terms and conditions and the privacy policy of PayPal. For more information and the complete Terms and Conditions of PayPal for installment purchase can be found here: https://www.paypal.com/de/webapps/mpp/ua/legalhub-full?locale.x=de_DE
There are plus 1.5 percent of the purchase price as a cost.

6. Retention of title

6.1 The consumer reserves the right of ownership of the delivered goods to consumers until full payment of the purchase price due.
6.2 With respect to entrepreneurs, the seller retains title to the delivered goods until full settlement of all claims arising from an ongoing business relationship.
6.3 If the customer acts as an entrepreneur, he is entitled to resell the reserved goods in the ordinary course of business. All resulting claims against third parties, the customer in the amount of the respective invoice value (including sales tax) in advance from the seller.

This assignment applies regardless of whether the reserved goods have been resold without or after processing. The customer remains authorized to collect the claims even after the assignment. The right of the seller to collect the claims himself remains unaffected. However, the seller will not collect the receivables as long as the customer complies with his payment obligations to the seller, does not default on payment and no application for insolvency proceedings has been filed.

7. Resignation in case of asset deterioration

The seller may rescind the contract if the seller becomes aware of a suspension of payments, the opening of insolvency or court settlement proceedings, rejection of insolvency for lack of assets, bills of exchange or check protests or other specific indications of deterioration in the customer's financial circumstances.

8. Transport damage

If goods are delivered with obvious transport damage, please complain about such errors as soon as possible to the deliverer and please contact us immediately. The failure to file a complaint or contact has no consequences for your statutory claims and their enforcement, in particular your warranty rights. However, they help us assert our own claims against the carrier or transport insurance.

9. Redemption of gift vouchers

9.1 Vouchers that can be purchased via the seller's online shop (hereinafter referred to as "gift vouchers") can only be redeemed in the seller's online shop at www.satfreax.de, unless the voucher indicates otherwise.
9.2 Gift vouchers and remaining credits of gift vouchers are redeemable until the end of the third year after the year of the voucher purchase. Remaining credits remain on the voucher until the expiration date and can be used for the next purchase.
9.3 Gift Certificates can only be redeemed before completing the order process. Subsequent offsetting is not possible.
9.4 When placing an order, several gift vouchers can be redeemed.
9.5 Gift Certificates can only be used for the purchase of goods and not for the purchase of additional Gift Certificates.
9.6 If the value of the gift voucher is insufficient to cover the order, one of the remaining payment methods offered by the seller may be selected to settle the difference.
9.7 The credit of a Gift Certificate is neither paid in cash nor interest.
9.8 The Gift Certificate is transferable. The seller can make a liberating effect to the respective owner, who redeems the gift voucher in the online shop of the seller. This does not apply if the seller has knowledge or grossly negligent ignorance of the non-entitlement, the inability to operate or the lack of representation of the respective owner.

10. Redeeming action vouchers

10.1 Vouchers that are issued by the seller free of charge as part of promotions with a specific period of validity and that can not be purchased by the customer (hereinafter "action vouchers"), can only be found in the seller's online shop at www.satfreax.de and only in the redeemed for the specified period.
10.2 Individual products may be excluded from the coupon promotion, provided that a corresponding restriction results from the content of the promotional coupon.
10.3 Action vouchers can only be redeemed before the order process has been completed. Subsequent offsetting is not possible.
10.4 Only one action coupon can be redeemed per order.
10.5 The value of the goods must at least equal the amount of the action voucher. Any remaining balance will not be refunded by the seller.
10.6 If the value of the action voucher is insufficient to cover the order, one of the remaining payment methods offered by the vendor may be selected to settle the difference.
10.7 The balance of an action coupon is neither paid in cash nor interest.
10.8 The action voucher will not be refunded if the customer returns the goods fully or partially paid for with the action voucher within the scope of his legal right of revocation.
10.9 The action coupon is only intended for use by the person named on it. A transfer of the action voucher to third parties is excluded. The seller is entitled, but not obliged, to check the substantive eligibility of the respective voucher holder.

12. Extended warranty

The purchase of a Satfreax warranty extension is governed by these terms and conditions.
The information on the scope of the warranty can be found in the product description.
When settling a claim, the General Terms and Conditions of ERGO Direkt Versicherung AG, Karl-Martell-Str. 60, 90344 Nuremberg,, damage service: www.ergodirekt.schadenmelden, E-Mail: reparatur@ergodirekt.de, Phone: 0800/444 6040, district court Fürth HRB 2934, seat: Fürth, www.ergodirekt.de) application. You can see these here.

13. Warranty and guarantee

Unless otherwise expressly agreed otherwise, the statutory warranty rights apply. The limitation period for claims for defects amounts to one year from delivery of the goods. The above limitations and shortened terms do not apply to claims for damages caused by us, our legal representatives or vicarious agents

  • injury to life, body or health,

  • in case of intentional or grossly negligent breach of duty as well as malice,

  • in case of breach of essential contractual obligations, the fulfillment of which enables the proper execution of the contract in the first place and on the compliance of which the contractual partner may regularly rely (cardinal obligations)

  • as part of a guarantee promise, as far as agreed or

  • as far as the scope of the Product Liability Act is opened.

Information on any applicable additional guarantees and their exact conditions can be found in the product and on special information pages in the online shop.

14. Liability

We are always liable without limitation for claims due to damages caused by us, our legal representatives or vicarious agents

  • injury to life, body or health,

  • in case of intentional or grossly negligent breach of duty,

  • with guarantee promise, as far as agreed, or

  • as far as the scope of the Product Liability Act is opened.

In case of breach of essential contractual obligations, the fulfillment of which enables the proper execution of the contract and on which the contractual partner may regularly rely (cardinal obligations) by slight negligence on our part, our legal representatives or vicarious agents, the liability shall be the amount foreseeable at the time of conclusion of the contract Damage limited, which typically has to be expected. Incidentally, claims for damages are excluded.

15. Dispute settlement

The European Commission provides a platform for online dispute resolution (OS), available here http://ec.europa.eu/consumers/odr/.
We are not obligated and unwilling to participate in a dispute settlement procedure before a consumer arbitration board.

16. Protection of youth

If your order includes goods the sale of which is subject to age restrictions, we will ensure that the customer has attained the required minimum age by using a reliable procedure involving personal identity and age verification. The deliverer delivers the goods only after the age check and only to the customer personally.

17. Code of Conduct

The seller has submitted the following code of conduct regarding his online shop at www.satfreax.de:
17.1 The seller has submitted to the Trusted Shops Certified Online Shop quality criteria of Trusted Shops GmbH, which are available on the Internet at https://www.trustedshops.de/evaluation/info_X9EAFC14D270A170468766DCDB6890751.html.


13. Place of Jurisdiction, Applicable Law, Partial Invalidity

13.1 In business transactions with merchants and with legal persons under public law, the place of jurisdiction for all disputes arising from the contract, including bills of exchange and checks, is agreed; The seller is also entitled to sue at the customer's location.
13.2 Only German law applies. In the course of business dealings with consumers within the European Union, the law of the consumer's place of residence may also apply if it is mandatory to apply consumer law.
13.3 If individual provisions of the delivery contract or these General Terms and Conditions of Business are ineffective, the remaining provisions shall continue to apply.

Note on battery disposal

Batteries contain valuable raw materials that are harmful to the environment but can be recycled. Old batteries must therefore not be disposed of in the ordinary household waste, but must be disposed of separately. For dealers there is a legal obligation to take back old batteries, consumers are obliged to bring old batteries to a suitable collection point.

battery disposal
Waste disposal batteries are indicated by the crossed-out wheeled bin, which is printed on the packaging. Below the garbage can symbol is the chemical name of the contained pollutant:

Pb = lead
Cd = cadmium
Hg = mercury

Of course, the customer can return the batteries purchased from the seller for proper disposal back to the seller.

Please send a sufficiently prepaid package with the keyword "battery disposal" to: Satfreax c / o SatKing GmbH, Junkersring 18, D-53844 Troisdorf.

The environment and Satfreax say thank you.

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